How do plan upgrades and downgrades work?
You can upgrade to a longer subscription, or you can add more people to an individual subscription. Most upgrades can be purchased via our purchase page.
Pricing will reflect a pro-rated credit for the balance remaining of your previous purchase. The displayed price is in addition to the previous plan. The full duration (e.g. 2 years) of any new subscription will begin from the date of upgrade.
If your current subscription is not upgradeable, you’ll be taken to your Account Settings page. In that case, please email us: firstname.lastname@example.org.
Downgrades cannot be processed.