I get an error message when I try to create my account. Why?
If, after attempting to create an account on our Sign-Up Page, you receive an error message, please find the error in the list below for further details. If you don’t find the error message you received in the list below, let us know!
“There’s already an account with this email. Do you need to log in?”
The email address you entered may be associated with another Boostmybrain account or a previously deleted account. To verify, click the red “Login” button at the top right corner of the page to log in to your existing account and enter your email address and previous password. If you have trouble logging in, see our Login Help FAQ.
If you are trying to create multiple separate accounts using a single email address, see the Help article “Can I have multiple accounts tied to the same email address?”
“That’s not a valid email. Check again?”
There may be a space, an unsupported character, or only part of the email address was entered in the “Email” field.
Note: If you’re not receiving an error message, but are having difficulty with the email validation process, please note that the email address will show as invalid until you enter the entire address and the system is able to verify it. Once the email address is validated, a green check mark will appear next to it and you’ll be able to create your account.
If you are copying and pasting an email address into the “Email” field, the validation process may not be prompted. We recommend erasing and retyping part of the email address you are entering, in order to make the green check mark appear.
“Enter at least 5 characters for a strong password”
Here are some tips for creating strong passwords:
- Make your password at least 8 characters long. (We require that passwords be at least 5 characters, but the longer, the better!)
- Use a combination of uppercase letters, lowercase letters, numbers, and symbols.
- Do not use any portion of your email address, real name, company name, or mailing address in your password.
“Sorry, you’re not eligible to create an account.”