Why am I being notified to update my credit card?


You’ll be prompted to update your credit card if the credit card expiration date you entered is approaching. Our system will attempt to keep a current credit card on file, so even if your current subscription is not due for renewal, you may be prompted to give us your new card details.

You can cancel automatic renewal under your account’s billing page if you like, which should also stop any further notifications to update your credit card details.

If you have further questions about turning off auto-renewal, please see our article “How do I turn off auto-renewal?” to cancel future billing.

After canceling, your subscriber level access will continue through to the end of your current billing cycle and will then end.

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